Products / Services

Services - Our personal touch helps you get the most out of your optical network PDF E-mail
In an industry full of products and solutions, we would like to draw your attention to the human side of things. Transmode’s Customer Services personnel are, and have always been, well recognized for their outstanding technical competence and optical network knowledge, in addition to their dedication and willingness to help and support customers in finding what is best for their optical networks. Our high annual customer survey scores are a testament to these skills and commitment to the customer.
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Our Technical Support always scores exceptionally well in our annual customer satisfaction survey – they earned an impressive 87 (of 100) in 2011. “These are world class and industry leading Technical Support scores,” according to CFI Group.















A contact with anyone in Transmode’s Customer Services organization is always a direct contact with a proficient engineer, not a third party call-center that must re-route the call. In this way you get fast, qualitative and direct support.

Outstanding Technical Support

Transmode’s Technical Assistance Centre (TAC) provides a broad range of technical support services. With our strong expertise from numerous projects worldwide, our co-location with Research and Development for fast problem resolution and our personal engagement and dedication when supporting customers, we maximize your network performance and uptime. Here are a few examples of the services we provide:

  • TAC 24/7/365 giving a single point of contact for all technical issues in the customer’s optical network
  • Software Subscription providing SW update/upgrade
  • Advance Product Replacement providing a spare-part subscription service

Professional Services offering in-depth knowledge

With long experience in network deployments, we can help you plan, design and implement your optical network in the most cost-efficient manner. We use a systemized working model that allows us to fulfill the project in a structured way and provide you with full cost control from day one. Here are a few of the services we offer in this area:

  • Delivery Project Management providing full end-to-end projects of any size and complexity
  • Pre-Build facilitating network roll-out by pre-building and pre-configuring equipment  in a lab prior to delivery
  • Supervisor support providing key-competence support and advice during complex network activities that require special attention

Live and personalized Training

In order to get the most out of your optical network, you must of course know how to use, configure and maintain it. And you must know how to build attractive service offerings with it. This is what you learn with our training offerings. Come to our dedicated training lab, or we come to you for on-site instruction. Below are a few of our training services that we offer:

  • Standard Product Training covering TM-Series, TS-Series and TG-Series products including a network management overview
  • Product and Network Management level providing detailed knowledge of Transmode’s DWDM/CWDM systems
  • Advanced level providing in-depth knowledge within specific fields, for example network design, IP & DCN or Layer 2


For a full list and schedule of courses available, please go here

Please see Customer Services brochure and datasheets for more information of Transmode’s services (see section Services datasheets to the right)